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More
companies of all sizes are replacing their
traditional phone systems with IP telephony to
reduce costs. Savings can be realized by
reducing infrastructure and operating costs
because IP telephony systems share a single
infrastructure across multiple offices for voice
and data, and these systems are easier to manage
and change with the needs of the business. In
addition, companies can automate administrative
tasks, such as “moves, adds, and changes,” and
may experience lower charges for longdistance
calling and conference-call hosting.
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A
subset of these organizations is moving
beyond cost savings to realize the full
potential of IP telephony by extending
the capabilities of telephony to
collaboration and business applications
to deliver business advantages around
increased productivity, streamlined
business processes and increased
customer satisfaction.
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